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Terms & Conditions That Protect Your Account

When you open an account with mop1221, you're agreeing to the rules that keep your wallet, game history and withdrawals secure.

Deposits clear in under one minuteWithdrawals verified within your account settings24/7 support in English and local languages
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mop1221 Terms & Conditions That Protect Your Account
REACH OUR TEAM

How to Contact Us About Terms Issues

Live Chat Open the chat widget in the lobby bottom-right corner. Our team responds in English within two minutes during peak hours (08:00 – 23:00 Jakarta time, seven days a week).
Email Support Send account or terms questions to [email protected]. We reply within 24 hours. Include your username and a brief description of your issue.
In-Account Help Tap Settings > Legal & Policies > Contact Support inside the app or web lobby. You can submit a form and track responses in one place.
SECURITY & DATA

How We Protect Your Information

Account Access

Your login is secured by a password you create. We recommend a mix of letters, numbers and symbols. Never share your password via email or chat, even with our support team. Change it monthly from Settings > Security.

Data Retention

We store your account data, deposit history and withdrawal records for seven years for compliance and dispute resolution. Personal details are encrypted in our servers. Deleted accounts remain in archive for legal holds.

Payment Privacy

DANA, OVO, GoPay and QRIS payments are routed through secure payment gateways. We never store your full payment details; only transaction IDs and amounts appear in your history.

Cookies & Tracking

We use cookies to keep you logged in, remember your language choice and prevent fraud. You can manage cookie settings in your browser; disabling them may affect lobby speed and game functionality.

Dispute Investigation

If you report a transaction error or unauthorized activity, we pull your account logs, payment gateway records and game session data. Investigation takes five to ten business days. We update you via registered email.

Update Your Details

Go to Settings > Profile to change your email, phone or registered address. Changes take effect immediately for new withdrawals. Existing pending withdrawals use the address on file at request time.

Frequently Asked About Our Terms

You must meet the legal age of majority in your region, where local law permits. This is typically 18 or 21 depending on local law. During signup, you declare you are of legal age. False information may result in account closure and funds held pending verification.

No. Only one account per person is permitted. Duplicate accounts will be closed and balances forfeited. If you have a forgotten username or lost access, contact our support team to recover your original account instead of creating a new one.

Violations such as bonus abuse, account sharing, or using automated tools may result in account suspension or closure. Your balance may be forfeited. We will notify you by email of the reason and any appeal process. Serious breaches may be reported to relevant authorities.

We retain your account records, transaction history and personal information for seven years after closure for legal compliance and dispute resolution. Closed accounts are archived but not deleted. You may request a data copy before closure by emailing [email protected].

Yes, you can request a withdrawal at any time. Withdrawals via DANA, OVO, GoPay and QRIS typically process within one to four business hours after verification. Bank transfers may take one to two business days. Pending withdrawals are locked; you can cancel and replay that balance until processed.

Log into your account and check your transaction history under Wallet > History. If you spot a discrepancy, contact [email protected] with your username, the transaction date and amount. We investigate within five business days and respond with findings and any adjustments.

Email [email protected] with your username, the date of the issue and your concern. Our team will escalate to a manager if needed. If unresolved after 14 days, you may request a summary of the investigation and the basis for our decision in writing. Regional dispute mechanisms depend on local law.

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